Support

Email support@cratemateapp.com and we'll get back to you. A screenshot helps.

Common questions

My iPad can't find my Mac

Check CrateMate for Mac is running (the crate icon in the menu bar) and both are on the same Wi-Fi. Then pair again with the code from the Mac's menu.

My changes aren't in Serato yet

Changes to your files are written when Serato is closed. Open Write to Serato in CrateMate to see what's waiting, close Serato on the Mac, and tap Write.

Can I undo a change?

Yes. Recent Changes undoes edits in CrateMate, and Revert Back in Write to Serato puts any written file back as it was.

Do I have to pay again on my iPhone?

No. Buy once and use Restore Purchase in Settings on your other devices.